Labor + Supply Chain

Industry Headwinds

Cover > Why NACS Matters > Industry Headwinds

The Labor Shortage

The Labor Shortage

The competition for hourly workers accelerated during the pandemic as companies of all industries found that prospective and current employees were demanding sought-after benefits like flexibility, peer coaching, teamwork, diversity and work/life balance.

NACS hosted a series of webinars to help retailers find, hire and retain workers in this ever-changing post-pandemic economy:

Webinar Series cover: Labor Landscape
A three-part series of webinars, The Labor Landscape offers tips and valuable insights for those in our industry.
  • The Hiring Landscape: Stay interviews with long-term employees shed valuable insights on why they stay and how retailers can motivate them.  
NACS State of the Industry Compensation Report®

Additionally, the NACS State of the Industry Compensation Report® of 2021 Data highlighted notable industry challenges and opportunities related to turnover, wages and benefits that transpired during 2021, which continue to impact retailers today.

How to Attract Employees

NACS helps retailers showcase how c-store jobs tie into what applicants care about most. Explore more insights in How to Attract Employees.

Source: NACS Research member survey

How to Attract Employees

NACS helps retailers showcase how c-store jobs tie into what applicants care about most. Explore more insights in How to Attract Employees.

Source: NACS Research member survey

The Supply Chain and Truck Driver Shortage

The truck driver shortage became a major factor behind supply chain issues, without much light peering through at the end of the tunnel.

NACS and other business groups have been raising these issues and concerns in Washington for some time, although it took a looming holiday season in 2021 for policymakers to pay attention.

Multiple times throughout the pandemic, NACS asked the Federal Motor Carrier Safety Administration to issue a national hours of service waiver for truck drivers transporting fuel with success. In September 2021, FMCSA extended a previous emergency exemption to minimize the impact that the pandemic has had on supply and mitigate the driver shortage’s impact.

NACS continues a history of working to facilitate fuels transportation in times of emergency.

Hours of service waivers are necessary during times of duress and disruption. Our work to secure waivers goes back to 2005, when NACS worked with Congress to give authority to the Environmental Protection Agency (EPA) to waive certain regulations affecting the transportation of fuels in times of emergency.

Today, theses waivers are vital for our industry to bring the fuel supply chain into operation as quickly and safely as possible. From stakeholder meetings and roundtable discussions, to securing regulatory waivers, to legislation that would allow commercial truck driving licenses for 18- to-21-year-old drivers, NACS continues to pursue solutions that help the industry tell our fueling story.


“Demand has been two to four times normal in many markets…

Just because you have something with a lid doesn’t mean you need to fill it with fuel.”

Jeff Lenard
NACS vice president of strategic industry initiatives


Industry Research + Solutions

Access our industry’s comprehensive collection of data, trends and benchmarking tools.